Terms and Conditions

By booking a clean, paying a deposit or the full balance, the customer agrees to the following terms and conditions.

Deposit and Payment Terms
A non-refundable deposit of 25% is required at the time of booking.
The remaining balance is due upon completion of the service.

Rescheduling and Cancellation
Rescheduling: Available at no additional cost if requested at least 24 hours before the scheduled service.
Same-day Rescheduling: $75 fee. This is out of respect to our cleaning staff who has planned their day around the assigned schedule.
Cancellation: Rescheduling is encouraged over cancellation to avoid additional fees.

Heavy Furniture & Equipment

Your Favorite Home Cleaning is not responsible for moving or cleaning under heavy furniture or appliances unless the customer moves these items beforehand. Please note this includes fridges and stoves - please pull them our prior to our arrival should wish those areas cleans.

Pricing Adjustments
All estimates are subject to change based on a variety of factors including but not limited to: layout of the home, additional bedrooms/bathrooms/office spaces, property condition differing from the initial description provided during booking, and time required to complete the service.

Initial pricing does not cover:
- Neglected homes
- Rental turnovers
- Hoarder homes
- Homes with excessive trash or biohazards

Over-the-phone pricing is based on square footage covered per hour/per cleaner, varying by cleaning type as described in the job description. If our estimate does not align with the work performed, we have the ability to adjust the estimate to align with the work performed and time required to complete the project.

Estimating Time of Projects

All project estimates provided are based on the estimated square footage cleaned per hour per technician. Each technician is scheduled on an hourly basis and final invoicing is based on cumulative timed work. Cumulative working time with multiple employees refers to the total hours worked by all employees combined over a specific period, calculated by summing up individual employee work hours.

For example:

If a project is estimated to take four hours, a single technician should complete it in four hours.
If two technicians are assigned, they will split the workload, completing the project in two hours.
If a project is estimated to take eight hours and two technicians are assigned, they should complete the project in 4 hours.

The final project duration depends on many factors such as space layout, level of cleanliness, and specific job requirements. Cumulative hours are counted and invoiced accordingly.

Warranty
We guarantee our work for 24 hours after completion.
Warranty claims require photo documentation from the customer. Failure to allow Your Favorite Home Cleaning to remedy mistakes does not warrant a discount on the final invoice.

Automatic Invoicing
Invoices are sent promptly upon project completion. All invoices are automatically processed every day at 8:00 PM. If your job completes after this time, it will be processed immediately upon job completion.